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What You Need to Know Before You Start

Using 99a means you accept the terms set out here — eligibility, jurisdiction limits, and account rules all apply based on your local law and the regions where 99a is available.

Jurisdiction-dependent accessAccount eligibility rulesBangladesh-specific termsPolicy contact availablebKash, Nagad, Rocket covered

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HOW WE HANDLE DATA

Security, Data and Account Integrity at 99a

We handle your account data with care. Your personal details — name, contact number, and linked wallet identifiers for bKash, Nagad, or Rocket — are held securely and not sold to third parties. Cookie data collected on the 99a site is used for session management and account security, not for external profiling. You can request a copy of the data we hold on your account by contacting support through the help centre.

Wallet Data Security

Your bKash, Nagad, and Rocket numbers are stored only for transaction verification. We do not share mobile wallet identifiers with any party outside our payment processing flow.

Cookie and Session Policy

Cookies on 99a keep your session active and detect unusual login activity. You can manage cookie preferences through your browser settings without losing account access.

Account Data Retention

We retain account records for as long as your account is active and for a period after closure as required by our internal compliance process. Closed accounts are not immediately purged.

Request or Correct Your Data

Contact our support team via live chat or email to request a data summary or to flag an error in your account details. We aim to respond to data requests within a reasonable window.

Our Legal Position and Your Account Obligations

99a Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to 99a is subject to the laws of your country and eligible region. We do not confirm legality for your specific location — that is your responsibility to verify before opening or using an account. Where access is permitted, you must be of legal age

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under your local law and provide accurate account details when you register. Account wallets linked to bKash, Nagad, or Rocket must belong to you; using another person's mobile wallet to deposit or withdraw is a breach of these terms and may result in account suspension. We
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retain the right to request wallet verification at any point — this means matching the mobile number on your bKash, Nagad, or Rocket account to the details held on your 99a profile. Transactions processed via Rocket or Nagad are subject to the same account-name check as
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bKash transfers. Any attempt to circumvent these checks, open duplicate accounts, or misrepresent your location voids your account standing. We update these terms when our policy changes; the version live on this page at any given time is the version in effect. If you continue using
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your account after a policy update is published, that counts as acceptance of the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Reach Us About Legal or Account Queries

If something in this policy is unclear, or you need to raise a concern about your account's legal standing, use the channels below. We respond to policy-related queries through the same support paths used for account help — no separate process needed.

Live Chat Open the chat widget inside your account dashboard. This is the fastest route for account eligibility or wallet verification questions during support hours.

Email Support Send your legal or policy question to our support address listed in the account help section. Include your registered bKash or Nagad number for faster reference.

Account Help Centre The help section inside your 99a account covers wallet rules, account suspension steps, and how to request a policy clarification in writing.

Common Legal and Policy Questions Answered

These are the questions we hear most often about account rules, data rights, and how our policy applies to users in Bangladesh. Availability and eligibility always depend on your local law and region.

Access depends entirely on your local law and the region you are in. We do not confirm legality for individual locations — check your local regulations before opening an account.

No. Your wallet must be registered in your own name. Depositing or withdrawing through another person's bKash, Nagad, or Rocket account breaches our terms and can lead to account suspension.

Send a request through live chat or the email support channel listed in your account help section. Include your registered contact number so we can locate your account record quickly.

Duplicate accounts are not permitted. If we detect more than one account linked to the same identity or wallet number, both accounts may be suspended pending a review.

The version published on this page is always the current version. Continuing to use your account after an update is posted counts as acceptance of the revised policy.

Yes, we use cookies for session security and login activity. You can adjust cookie settings in your browser. Turning off all cookies may affect how your account session behaves on mobile.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Need to Know Before You Start

Security, Data and Account Integrity at 99a

Reach Us About Legal or Account Queries

Common Legal and Policy Questions Answered

01 Is 99a legal to use in Bangladesh?

02 Can I use someone else's bKash or Nagad account to deposit?

03 How do I request the personal data 99a holds on me?

04 What happens if I open more than one account?

05 How will I know if the legal terms have been updated?

06 Does 99a use cookies and can I turn them off?

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